{"id":289,"date":"2018-10-30T06:05:18","date_gmt":"2018-10-30T06:05:18","guid":{"rendered":"https:\/\/spectdata.com\/?page_id=289"},"modified":"2018-12-20T22:10:28","modified_gmt":"2018-12-20T22:10:28","slug":"automatic-classification-of-emails","status":"publish","type":"page","link":"https:\/\/spectdata.com\/index.php\/case-studies\/automatic-classification-of-emails\/","title":{"rendered":"Automatic Classification of Emails"},"content":{"rendered":"<p>Spring Racing Carnival is a busy period for online wagering companies, with email volumes about 5X the usual. Traditional hiring short-term customer service agents is a drain on company resources and a risk to customer experience. The company was therefore, looking for an automated email triage system.<\/p>\n<p><!--more--><\/p>\n<p><strong>Industry<\/strong><\/p>\n<ul>\n<li>Online wagering company<\/li>\n<\/ul>\n<p><strong>Time Frame<\/strong><\/p>\n<ul>\n<li>June 2017 &#8211; October 2017<\/li>\n<\/ul>\n<p><strong>Area of Expertise<\/strong><\/p>\n<ul>\n<li>Artificial intelligence<\/li>\n<\/ul>\n<p><strong>Responsible for<\/strong><\/p>\n<ul>\n<li>Select and build models using algorithms that are usable for natural language<\/li>\n<li>Automated download, classification and archival of scored emails<\/li>\n<\/ul>\n<p><strong>Approach<\/strong><\/p>\n<ul>\n<li>Discovery: Benefits to various teams<\/li>\n<li>Prototype: Accuracies, encourage non-technical audience to stress test the system with a challenging email<\/li>\n<li>Production: Access to inbox, end-to-end automation from Microsoft Exchange Inbox to SQL Server<\/li>\n<li>Monitoring: Accuracy reports<\/li>\n<\/ul>\n<p><strong>Outcomes and Benefits<\/strong><\/p>\n<ul>\n<li>Fully automated system<\/li>\n<li>Reduced hiring and training overheads<\/li>\n<li>Reduced average response time from couple of days to within the day<\/li>\n<\/ul>\n<p><a href=\"https:\/\/spectdata.com\/wp-content\/uploads\/2018\/10\/Automatic-classification-of-emails.pdf\">Download PDF<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Spring Racing Carnival is a busy period for online wagering companies, with email volumes about 5X the usual. Traditional hiring short-term customer service agents is a drain on company resources and a risk to customer experience. The company was therefore, looking for an automated email triage system.<\/p>\n","protected":false},"author":2,"featured_media":311,"parent":303,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"jetpack_post_was_ever_published":false,"footnotes":""},"class_list":["post-289","page","type-page","status-publish","has-post-thumbnail","hentry"],"jetpack_sharing_enabled":true,"jetpack_shortlink":"https:\/\/wp.me\/P9PSm6-4F","_links":{"self":[{"href":"https:\/\/spectdata.com\/index.php\/wp-json\/wp\/v2\/pages\/289","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/spectdata.com\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/spectdata.com\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/spectdata.com\/index.php\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/spectdata.com\/index.php\/wp-json\/wp\/v2\/comments?post=289"}],"version-history":[{"count":7,"href":"https:\/\/spectdata.com\/index.php\/wp-json\/wp\/v2\/pages\/289\/revisions"}],"predecessor-version":[{"id":371,"href":"https:\/\/spectdata.com\/index.php\/wp-json\/wp\/v2\/pages\/289\/revisions\/371"}],"up":[{"embeddable":true,"href":"https:\/\/spectdata.com\/index.php\/wp-json\/wp\/v2\/pages\/303"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/spectdata.com\/index.php\/wp-json\/wp\/v2\/media\/311"}],"wp:attachment":[{"href":"https:\/\/spectdata.com\/index.php\/wp-json\/wp\/v2\/media?parent=289"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}